This Privacy Policy explains how S-MAHII Global Services (“S-MAHII,” “we,” “us”) collects, uses, and protects your information when you use the S-MAHII mobile app and website (smahiglobalservices.com).
01Information we collect
Account information
When you register, we collect your name, email address, phone number, and address. Artisans additionally provide their trade category and, if applicable, portfolio images.
Location
With your permission, we collect your device's location to show you nearby artisans and let artisans indicate their service area. You can decline this permission and still use the app, though nearby-artisan search will be less accurate.
Chat messages
Messages you send through in-app chat (to artisans, clients, or our AI assistant) are stored so conversation history is available to both participants.
Voice search audio
If you use voice search, your recording is sent to our backend, which forwards it to OpenAI's Whisper service for transcription. We do not store the audio after transcription.
Payment information
Artisan registration fees are processed through Paystack. We do not store your card details — Paystack handles payment collection directly, and we only receive confirmation that a payment succeeded.
Photos
Profile pictures and portfolio images you choose to upload are stored to display on your profile.
Device and usage information
We collect standard technical information (device type, app version, crash logs) to keep the app working reliably.
02How we use your information
- To create and manage your account
- To connect clients with artisans based on location and service category
- To facilitate in-app communication (chat)
- To process registration fee payments (via Paystack)
- To provide voice search (via OpenAI Whisper)
- To respond to support requests and verify artisan identities
- To improve the app and fix problems
We do not sell your personal information to third parties.
04Data retention
We keep your account information for as long as your account is active. If you delete your account, we deactivate it and stop using your data for new purposes; some records (e.g. completed booking and payment history) may be retained as required for legal, accounting, or dispute-resolution purposes, in a form that is no longer linked to your active use of the app.
05Your rights
- Access and update: you can view and edit your profile information in the app at any time.
- Location permission: you can revoke location access at any time in your device settings.
Delete your account. You can request account deletion from within the app — Profile → Account settings → Delete my account — or by emailing us at [support email]. This deactivates your account and stops further use of your data for app functionality.
06Children's privacy
S-MAHII is not directed at children under 13 (or the minimum age required by your local law), and we do not knowingly collect information from children.
07Security
We use industry-standard measures to protect your information, including encrypted storage of authentication tokens on your device and encrypted transmission (HTTPS) between the app and our servers. No system is perfectly secure, and we continually work to improve our safeguards.
08Changes to this policy
We may update this policy from time to time. We'll update the “Last updated” date above when we do, and material changes will be communicated in-app.